Corporate responsibility

As a sustainable investor, we set high standards for the companies in which we invest – and our clients expect us to uphold the same standards in our own business. This means running our business in a responsible and sustainable way, and seeking to have a positive influence by managing the impact we have on society, our communities and the environment. By taking concerted action in the following areas, we can shape this impact – and enhance our ability to generate the long-term returns on which our clients depend.

Our culture

Our people are our most valuable asset and the key to what makes our company succeed. Their skills and values shape the experience that clients receive – and help us earn the trust that underpins our business.

We work every day to reinforce our inclusive, meritocratic culture, championing the expertise and behaviours that our clients need – now and in the future.

See what makes our culture unique.

OUR CULTURE
meeting of group of people on the couch

Corporate citizenship

As a global organisation we recognise the positive impact we can have on the world – and not just as an investor. We deploy our resources and employees’ skills to contribute to the social and economic development of our communities. By concentrating our activities around a small number of priority areas, including the following, we can have a more significant impact.

Client satisfaction

We make client satisfaction a top priority, because we want our clients to be confident to stay with us over the long term. Our mission is to create and share value together with our clients, and some of our products require a multi-year commitment on their part.

We never take this loyalty for granted. We know it must be earned through thousands of individual interactions and conversations in the course of our mutual relationship. And we think there’s always room for improvement.

people in suits shake hands

That’s why we scrutinise our performance through independent client satisfaction surveys. These are important not just for highlighting our strengths, but also for identifying where we need to focus more attention so we can follow up with a firm-wide effort to make improvements.

The latest results from 2019 show that we are continuing our track record of high levels of client satisfaction:

logo Greenwich Quality Leader 2019

Greenwich Quality Leader in Institutional Investment Management
For the ninth consecutive year in Germany and the third consecutive year in Europe

logo Greenwich Quality Leader 2019

Greenwich Quality Leader in Overall European Intermediary Distribution Quality
For the second consecutive year

Source: Greenwich Associates. Allianz Global Investors has been named “Greenwich Quality Leader in Overall German Institutional Investment Management” for the ninth consecutive time in Germany. Moreover, Allianz Global Investors has been named “Greenwich Quality Leader in Overall Continental European Institutional Investment Management” for the third time and “Greenwich Quality Leader in Overall European Intermediary Distribution Quality” for the second time. As at 16 September 2019. A ranking, a rating or an award provides no indicator of future performance and is not constant over time. Investing involves risk. The value of an investment and the income from it may fall as well as rise and investors might not get back the full amount invested.

Compliance and data privacy

We aim to earn our clients’ trust and maintain their confidence in us by holding ourselves to the highest ethical standards. We use a robust set of processes to promote ethical conduct, protect client confidentiality and manage risk, with a focus on the following key areas:

glass stairs

Our code of ethics covers acceptable business practices, conflicts-of-interest policies and expected standards of behaviour. One of the roles of our compliance function is to oversee the effective implementation of all regulations stipulated in the code, and to ensure every employee participates in regular compliance training.

We also have comprehensive anti-money laundering (AML) policies and follow strict know your customer (KYC) guidelines. This is not only a best practice designed to protect our clients and our business; it is in accordance with a range of regulatory guidelines in place wherever we do business – from Europe to the US and Asia.

map of the world with specific points and text "crisis"

Our global risk management function manages the key risk areas for our firm, relating to both our investment activities and business operations. This includes monitoring and managing the various factors that contribute to the financial performance of portfolios according to their stated objectives. And we seek to safeguard our ability to deliver our services within the stipulated timespan, to the required quality, and in accordance with regulatory commitments.

coins in digital environment

Business resilience (business continuity and disaster recovery) is an essential component of our service commitment to our clients. The business resilience team is responsible for identifying threats, creating guidelines and policies, developing tools and best practices, delivering training and raising awareness. Allianz Global Investors’ business-recovery plans ensure that key processes can resume in the event of any serious interruption to business activities. We regularly review our functional recovery plans to ensure their feasibility and effectiveness.

digital monitor

We are committed to protecting the privacy rights of employees, clients, business partners and other third parties when processing personal data. We adhere to strict data laws and the Allianz Privacy Standard (APS) that governs the international transfer of personal data between Allianz Group companies. Our firm-wide controls are designed to protect the confidentiality, integrity and resilience of data.

3D digital chart

We continually monitor the cyber-threat landscape, and we use state-of-the-art techniques and tools to prevent data breaches. These include dynamic malware inspection and continuous monitoring of systems. We use a robust set of protocols to detect and respond to any cyberthreat or information-security incident.

Environmental management

We believe in leading by example, and strive to achieve the same environmental, social and governance (ESG) standards that we demand of the companies in which we invest. This includes seeking to limit the impact of our business operations on the environment. The overview below is a snapshot of our engagements in our offices around the globe.

Our environmental impact

With our engagements across the globe, we have set an important milestone towards reducing the impact of our business operations on the environment as the figures below show.

Business travel

CO2 emissions per employee

 

2019

2018

1.9 t

2.7 t

Energy consumption

CO2 emissions per employee

 

2019

2018

1.5 t

1.5 t

Paper consumption

CO2 emissions per employee

 

2019

2018

30 kg

30 kg

Energy from renewable resources
 

2019*

2018

43%

48%

Water consumption

per employee

 

2019

2018

22 m3

27 m3

Waste

per employee

2019**

2018

136 kg

116 kg

* Our 2019 data includes Sion Hall, our second London office, for the first time, accounting for a reduction in the share of renewable energy in the mix.
** In 2019 a major construction in our Hong Kong office was carried out
† 2019 saw improved data availability and more accurate measurement. Previous years’ figures have included estimates.

Investing sustainably for the future

With sustainable investing no longer seen as a trend, but as an essential part of investing, the asset management industry is at a tipping point – and our firm is taking a leadership role. The integration of ESG (environment, social and governance) criteria and the development of sustainable investing solutions is at the heart of Allianz Global Investors' corporate responsibility approach.

VISIT OUR SUSTAINABILITY SITE

Find out more

Our culture

Read more about our values

Inclusion and diversity

Discover our commitment to inclusion and diversity